Frequently Asked Questions
We currently accept the following methods of payment: Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Klarna, Shop Pay as well as Paypal.
All orders are shipped with DHL.
- Germany: 5.49€
- Europe: 10.49€
- International: 20.49€
We require that your billing and shipping address match as an additional step to prevent credit card fraud.
During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after one hour, please check your junk mail folder. If you think you entered an incorrect email, please contact us using the contact form with your order number and last name and we will re-send your confirmation.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Shipping time depends on your location. German orders placed before 4pm will be delivered between 1-4 working days, Europe within 4-7 business days and all other countries please allow up to 14 business days. Note these transit times are estimates and may vary.
Yes, please refer to the Returns Policy section.
Please e-mail sediment-support@web.de with any question regarding your order.
You will not be charged any extra tax or customs if you live within the EU. If you live outside that zone, you may be charged customs or import tax. Sediment is not responsible for import duty or custom tax, and this is solely the responsibility of the buyer.
VAT is included in the prices showing on the website, but will be deducted if you live outside the EU (Iceland, Monaco, Norway, Switzerland, and Turkey).
Once your order is shipped, you will get a confirmation and a tracking number from DHL.
Generally, we update our online shop at 6pm local time in Berlin.
Most of our items do not have set release dates. Please sign up for the sediment newsletter. From there you will be able to subscribe to receive email alerts each time we release a product.
On occasion we will re-stock some of our inventory items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.
Products on our site are sold on a first come, first served basis. While you are in the process of checking out, another customer may have completed the purchase of the last available item.
We do not offer gift cards through the web shop.